Discover all the health and safety protocols that have been put in place for you to travel safely.

#1 Pre-flight

Travel advisory/ alerts – Find out about the latest travel updates on our Malaysia Airlines app or website.
Booking Flexibility - Enjoy unlimited changes to your bookings made on or before 30 June 2020*.
Web/ mobile check-in – Check-in online prior to arriving at the airport terminal. Domestic passengers travelling with hand carry only may proceed to security clearance and boarding lounge with a mobile boarding pass.

#2 Airport facilities & Check-in

Kiosks and Check-in Counters – Self-service check-in kiosks are regularly wiped down and sanitised. Counters manned by staff will feature protective barriers** that are disinfected regularly.
Social distancing – Floor markers provide guidance for maintaining a safe distance while queuing.
Other Services – Special assistance and medical services requested via our Call Centre will be administered in accordance with local health protocols.

**Available in KLIA and selected airports.

#3 Golden Lounge

Entry protocols – Temperature checks and contactless registration will be performed before entry.
Hygiene Standards - Lounge facilities, amenities and services provided by staff will follow high safety standards as mandated by local health authorities.
Social Distancing – Floor and seat decals are added to promote safe distancing.
Dining – Passengers may use their mobile devices to place their orders for fresh dishes or pre-packed meals and beverages for table delivery or self-collection.
Lounge amenities – Shower facilities will continue to be available, with bath towels and amenities hygienically packed.
Reading materials – Complimentary Wi-Fi service enables passengers to browse through digital reading materials.

#4 Boarding

Boarding gate protocol – Contactless temperature and security checks will be performed before entry.
Document verification – Airline staff verifying passengers’ travel documents will sanitise their hands regularly. Contactless boarding using mobile boarding pass is possible for
domestic flights.
Social distancing protocol – Admission into the boarding lounge will be limited at a given time.
Boarding process – Boarding will be done in sequence with small groups, with priority given to passengers requiring special assistance.

#5 In-flight cabin

Hygiene kits and protocols – Hygiene kits will be distributed to all passengers. Passengers are required to have their face masks on always, except during meal times. Our crew will have their protective gear on while on board.
Comfort items – Headphones are hygienically sealed and made available for flights above
2 hours. Pillows, duvet or blankets are hygienically sealed and made available for flights above 5 hours.
In-flight meals – Food and beverage services have been modified for your well-being.
HEPA Air Filters - The air filtration system in our cabins are capable of filtering 99.97% of dust particles and airborne contaminants such as viruses and bacteria.
Cabin cleanliness - Lavatories are periodically cleaned during flight. Cabins are cleaned and disinfected with aircraft-manufacturer approved disinfectants after every flight.

#6 Arrival/ Transit

Health checks and declaration – All international arriving passengers may be required to complete a health card and go through a thermal scanner.
Social distancing protocol – Social distancing will be administered from disembarkation to the aerobridge walkway, inter-terminal transfers, at the transit desks, customs & immigration clearance and at the baggage collection carousel.

Notes

• Please check the travel advisories for all countries in your itinerary to ensure that you meet the latest requirements.
• Tickets are subject to availability at the time of booking online with Malaysia Airlines.
• Fares are inclusive of applicable taxes and fuel surcharges, the break down will be shown during the online booking process. Fares are correct at the time of publication; however, the levels may vary based on fluctuations in the tax amount.
• Valid visas and travel documents are the responsibility of the passengers.
• Please check the individual fare rules for detailed terms and conditions.
• Flight/Day restriction and Blackout periods may apply.
• The Airport taxes are subject to change without prior notice and will be confirmed at the time of booking.
• Other restrictions may apply.