10 Things to know when booking with CheapTickets.sg

Your 101 Guide of finding out what CheapTickets.sg is all about.

#1. What is CheapTickets.sg?
#2. What can I book on CheapTickets.sg?
#3. Where can I find promotions, offers and deals?
#4. Where is my booking confirmation?
#5. I made a mistake, can I change my booking details?
#6. Does CheapTickets.sg provide a refund for my cancellation or change in booking details?
#7. How do I cancel my booking?
#8. Can I still earn my miles when booking with CheapTickets.sg?
#9. So, what’s the difference between Online Travel Agencies (OTAs) & price comparison sites?
#10. I have more questions, where can I find the answers?

1. What is CheapTickets Singapore?

CheapTickets Singapore, or CheapTickets.sg is part of a global online travel company - Travix International, with its head office based in Amsterdam.

Besides the CheapTickets brand, Travix manages an extensive portfolio of Online Travel Agencies (OTAs) operating under the brand names BudgetAir, Flugladen, Vayama, and Vliegwinkel. Travix operates its 5 brands in over 30 countries and employs a team of over 450 staff members.

In Singapore, the CheapTickets.sg brand is owned by Travix Travel Singapore Pte Ltd, a licenced travel agent verified by the Singapore Tourism Board. We aspire to be more than just a ticket seller to you - but to be your reliable travel partner as you explore fascinating cities.

2. What can I book on CheapTickets Singapore?

As an Online Travel Agency (OTA), CheapTickets.sg provides a wide selection of cheap flights and fares to over hundreds of worldwide destinations. All flights can be searched and booked directly online.

Besides displaying scheduled flights, flights offered by budget airlines can be found within the same search results as well. We also help our customers by providing them with a seamless booking experience (in just 5 steps!) and partner with trusted payment providers like Visa, MasterCard and American Express so they can book without worry.

Besides flights, you can make your hotel bookings, car rental bookings for fun road-trips and book car transportation with CheapTickets.sg too.

However, CheapTickets.sg is more than just a website for you to make your travel and accommodation bookings. We envision to give you the best possible start to your travels and so, we have loads of inspirational content for aspiring travellers who wish to see all that Mother Earth has to offer for us. Check out our content right here:

• Travel Inspiration - browse our top destination ideas for different occasions and seasons!
• CheapTickets.sg™ Blog - find budget travel tips, fun facts, holiday itineraries and our very exclusive #CTSGtips right here!

3. Where can I find promotions, offers and deals?

If you are a frequent deals hunter, you are in luck! With promotions offered regularly, you are sure to find one that fits into your travel budget. Here are some of our frequent offers:

• Month Deals - every month, CheapTickets.sg will offer special flight discounts to a choice destination country.
• 72-Hour Sale - every month, CheapTickets.sg will hold a 72-Hour Sale where you get to enjoy a discount for flight tickets booked within the stated 3 days.
• Airline Promotions - as our partners, airlines will sometimes offer CTSG members with exclusive ticket prices to top destination cities. Some of these popular airlines are Singapore Airlines, Qantas, Turkish Airlines and many more. Of course, these promotions are subjected to airline’s availability and might not be available all the time but do remember to check back often as well.
• 1 Day Sales - from 10/10 to 11/11 Mega Sale, we do keep up with the trends and are ready to offer discounts to all who purchase with us.

Wow, if only there was some way where you can be notified and updated with all these sale happenings all in one place… Wait a minute, there is!

via GIPHY

Sign up as our member and subscribe to our newsletters (don’t worry, we promise not to spam you!) to get first dibs on these amazing promotions. Plus, all new subscribers will receive an instant $5 discount voucher from us!

4. Where is my booking confirmation?

After booking your flight, you will receive an email confirmation of your trip booking details.
Alternatively, you can log in to your ‘My Account’ page and view your bookings right there.

5. I made a mistake, can I change my booking details?

Of course! However, do note that the level of flexibility and freedom awarded to customers when making changes is dependent on the airlines themselves, as they are the ones issuing these tickets to you. As such, how much and how fast you can make these changes vary by airline.

This is especially so for low-cost budget airlines like Scoot and AirAsia where you will have to contact the airline directly should you wish to make any amendments.

For small changes such as a misspelling of names, CheapTickets.sg will help assist you - simply sign in on ‘My Trip’ at the top banner and follow the next few steps:

1. Sign in on ‘My Trip’ with your booking number (CSG-12345678) and your email address (the one you have used for booking).
2. Go to the header ‘Change or cancel’.
3. Choose the option ‘Name correction’ and follow the stated steps.
4. If your departure is within 4 days OR if your booking was made today, please contact us by phone instead.

6. Does CheapTickets.sg provide a refund for my cancellation or change in booking details?

As the airline is your direct ticket provider, the Terms & Conditions (T&Cs) for cancellations or changes in your ticket booking details is dependent on the airline itself. If you wish to see if cancellation or amendment costs will be charged, you can check your Ticket Conditions before making a booking.

7. How do I cancel my booking?

Cancelling a ticket will always involve costs and will vary with the airline booked. If you have booked with a low-cost budget airline like Scoot and AirAsia, you will have to contact the airline directly should you wish to make any ticket cancellations.

For the other airlines, if you wish to cancel your booking, please make a ‘Cancellation Request’ with us by following the next few steps:

1. Sign in on ‘My Trip’ with your booking number (CSG-12345678) and your email address (the one you have used for booking).
2. Go to the header ‘Change or cancel’.
3. Choose the option ‘Cancel ticket’ and follow the stated steps.
4. This is simply a cancellation request and your booking has not been cancelled yet. Our Customer Service Team will send you an email confirming your cancellation only after checking through the ticket's cancellation policy. After confirmation, we will then notify you again that your booking has indeed been cancelled.
5. If your departure is within 4 days OR if your booking was made today, please contact us by phone instead.

In the event that your ticket is stated as one that cannot be cancelled by the airline, you will not receive a refund.

8. Can I still earn my miles when booking with CTSG?

After selecting your preferred flight ticket, you will be redirected to a page to fill in your Passenger Details. There, you can enter your membership or frequent flyer number, per the airline you are booking with.

Otherwise, you can retrieve your booking directly on the airline website using your booking reference. Then, input your membership or frequent flyer number into the passenger details to earn your miles.

9. So, what’s the difference between Online Travel Agencies (OTAs) & price comparison sites?

Although OTAs like CheapTickets.sg and price comparison sites (like Skyscanner and Kayak) allow customers to search and book for cheap flights, there are still a number of differences between these 2 ticket providers, namely:

Interested to find out how so? Read our blog on the differences between comparison sites and OTAs right here!

10. I have more questions, where can I find the answers?

If you are a curious one, check out our Frequently Asked Questions (FAQ) page for more information. If you do not see your question there, feel free to contact our friendly English-speaking Customer Service team as well.

Search cheap flights and enjoy our seamless booking experience with CheapTickets.sg today.